Why does responsible gambling matter?
At Kesino, responsible gambling isn't just a rule — it's our core philosophy. Online Sports Betting is growing rapidly in Bangladesh, and with that comes an increased risk of gambling-related harm. Kesino believes that with the right knowledge and tools, betting can always remain an enjoyable form of entertainment.
Responsible gambling means treating betting as a small leisure activity in life — not a source of income. Winning is never guaranteed on any bet, and keeping that in mind matters. Kesino's responsible gambling practices are here to help you maintain that mindset.
The Golden Rules of Responsible Gambling
To get the most out of your time on Kesino, we recommend following the guidelines below. These form the foundation of responsible gambling.
- Set a budget in advance and stick to it no matter what.
- Never chase losses by placing bigger bets — it's the biggest violation of responsible gambling.
- Never bet when you're angry, frustrated, or under the influence of alcohol.
- Take regular breaks — Kesino's reality check feature is there to help.
- Set a fixed time each day to end your session.
- Withdraw a portion of your winnings right away — don't put it all back in.
- Talk openly with family and friends about your betting habits.
- Make regular use of Kesino's responsible gambling tools.
Kesino's Responsible Gambling Tools
Kesino offers a range of powerful tools to help ensure responsible gambling on the platform — all free to activate by any user directly from their account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limit decreases take effect immediately; increases apply after 72 hours.
Loss Limit
Set a cap on how much you are willing to lose within a given period before you start playing.
Session Time Limit
Set a limit on how long you can play in one session. You will be logged out automatically once the time is up.
Cooling-Off Period
Temporarily suspend your account for anywhere between 24 hours and 30 days — to take a breather and reset.
Promotion Opt-Out
Turn off bonus and offer notifications. It's an important step toward responsible gambling.
Permanent Self-Exclusion
To close your account long-term or permanently, contact support@kesino.ws.
Warning Signs of Problem Gambling
As part of responsible gambling, Kesino wants you to be able to recognize your own situation. If you notice any of the signs below, please seek help.
Spending beyond your budget: A tendency to bet beyond your set limits or to bet on borrowed money.
Chasing losses: Placing larger bets to try to recover lost money.
Hiding Your Betting: Hiding your betting habits from family or friends.
Loss of control: Returning repeatedly despite wanting to stop.
Stress: Feeling restless or anxious when not playing.
Impact on Relationships: Betting causing problems in your personal relationships or professional life.
Minor Protection
Child and minor protection is a key part of responsible gambling at Kesino. No one under the age of 18 is permitted to use Kesino.
- Date of birth verification is required at registration.
- Large withdrawals are not possible without completing KYC with a valid identity document (NID/birth certificate).
- Suspicious accounts are suspended immediately.
- If your device is accessible to younger family members, use parental control software on your browser.
Where Can You Get Help?
If you feel that betting is having a negative impact on your life or the life of someone close to you, don't wait — reach out for help. As part of its responsible gambling commitment, Kesino provides the support channels below.
- Kesino Support: support@kesino.ws — 24/7 support in Bangla.
- Account Self-Exclusion: Request via Settings or by email.
- Gamblers Anonymous Bangladesh: Support groups for overcoming gambling addiction.
- Mental Health Services: National Mental Health Helpline — 16789.
Quick Self-Assessment
Answer the following questions honestly. Knowing yourself is the first step toward responsible gambling.
- Have you ever placed bets beyond your budget?
- Have you placed bigger bets trying to win back money you've lost?
- Has betting caused conflict with your family?
- Do you feel restless or anxious when you're not gambling?
If you answered yes to any of these, speak with Kesino's support team today.